PROPERTY INSIGHTS · REAL ESTATE & TECHNOLOGY · 3-MINUTE READ
I’ve been spending quite a bit of time exploring AI lately. ChatGPT, Claude and Grok are all part of that. Not because I want technology to replace the personal side of real estate — but because I’m curious about how it might help us do the job better.
I’ve worked with homeowners through some pretty big decisions. There’s a lot more to selling a property than taking photographs and putting up a sign. Behind the scenes are the research, the paperwork, the marketing, the follow-up and, most importantly, the conversations with people.
What I’m finding interesting
AI can help me think through a question, organise publicly available information, compare ways of presenting an idea and turn complicated wording into something easier to read. I can see real possibilities for better preparation and more consistent communication.
For example, a homeowner might want to understand what council planning information actually means, how different selling methods work, or what questions to ask before signing anything. Those are good places to start with clear explanations — followed by checking the facts with the right sources and professionals.
But there’s an important limit
AI can get things wrong. It doesn’t walk through your house, understand your personal circumstances or take responsibility for professional advice. It isn’t a substitute for a proper appraisal, a lawyer or careful judgement.
Privacy matters too. Client details and confidential information should never be casually fed into an AI tool. New Zealand’s Privacy Commissioner has guidance on responsible AI use, and it’s something I’m taking seriously as I learn.
Where I see the future
I don’t think the best real estate service will be the one with the most technology. I think it will be the one that uses technology thoughtfully — to get better organised, ask better questions, explain things clearly and free up more time for the people involved.
That’s why I’m learning. I’m still exploring what works, what doesn’t and where the limits are. I want to stay curious, keep my feet on the ground and never lose sight of the fact that a house sale is a very personal decision.
Explore more Property Insights or get in touch if you’re thinking about a property decision.
By Vanessa Bickerton, licensed real estate agent currently with Barfoot & Thompson. General information only. Details should be checked for your own circumstances.
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